Microfidelity WP Migrations
Terms of Service
Updated on: July 13, 2024
Jehmuel James
President & CEO
Turnaround Time for Professional WordPress Migration Service
We guarantee a 48-hour turnaround time for completing and testing a Professional WordPress Migration to your account, starting from the date and time we send you a confirmatory email indicating the beginning of the migration process. The process commences once (1) you provide all the requested login information in the "Request For Credentials" (RFC) email, and (2) we verify access to the WordPress installation to be migrated.
This turnaround time depends on your active participation and prompt responses to our emails. We ask that you respond to our emails within 12 hours to fully benefit from our turnaround time guarantee. If you don't respond within 12 hours, the migration process will be "paused," and the quoted turnaround time no longer applies (although we will still strive to complete the process as quickly as possible).
Customer Data and Disk Usage
Storage on Microfidelity web servers is designed specifically for hosting websites and is not suitable as a backup or storage solution. Ensure the data we migrate meets these requirements, and remove all backup files before providing your credentials. While we filter some backup files if identified, not all may be excluded (moving the files up one or more directory levels on your current host usually helps identify and exclude them).
Microfidelity's policies on acceptable use and unlimited storage apply to any migrations to Microfidelity services.
Mobile Site
We can only guarantee the migration of the desktop version of your site. The mobile version usually continues to run, but if it doesn't, let us know, and we'll provide troubleshooting tips.
More Than WordPress?
This service covers only WordPress migrations, but we can migrate other types of files to Microfidelity, too. If you have other applications or special plans, contact Tech Support (email/live chat/callbacks/Twitter), and we can probably help!
Technical Requirements
We prefer your current WordPress site remains live until the migration process is complete. This allows accurate comparison between the old and new sites. If comparison isn't possible, we might miss or fail to address existing errors.
If your WordPress version is older than WP 3.7, it must be upgraded to at least that version at your old host for critical security updates.
If your site has HTTPS enabled, Microfidelity guarantees only getting the HTTP version running. After setup, we can guide you to enable HTTPS for your domain.
If you suspect your site is hacked, ensure all issues are resolved with your current host before migration. If we find hacked files during migration, we may pause the process and notify you, affecting your turnaround time.
We can't guarantee a 100% fully functional migration if you manually provide data or files instead of allowing us to utilize a live WordPress site.
The migration service covers only site contents. Any emails you want to keep must be handled separately by you. Do not change your email DNS to route emails to Microfidelity servers until the migration is complete and approved in writing. Contact Tech Support for more help.
Refund Policy
The one-time charge for WordPress migrations is refundable in specific situations. You're eligible for a refund if our team, due to internal delays, takes longer than the quoted period to complete the migration. We'll also refund the charge if you cancel before receiving the confirmatory email indicating the migration start.
However, you forfeit your right to a refund if:
- You fail to respond to our information requests and emails for more than 12 hours after the migration process starts.
- You interfere with or take over the migration process yourself.
- You request cancellation after receiving the confirmatory email indicating the migration start.
- A hacked site causes us to pause and clean up before proceeding.